Buying FAQ

The questions buyers actually ask.

Straight answers on MOQ, sampling, certification and terms. This page is a working draft — items marked in orange need your final numbers before launch.

1. Are you a factory or a trading company?

We are a direct manufacturer. LIGHT BDB runs a 3,000 sqm facility in Shenzhen plus a production plant in Yangon, Myanmar with 5,000+ pcs/day capacity. R&D is handled by our in-house team of 20+ engineers, supported by design partner resources in Hangzhou and Hamburg.

2. What is your MOQ?

Our MOQ starts from 500 pcs per model, across all product lines. There is no lower quantity tier for standard production orders — for smaller runs we offer sample orders instead.

3. How fast can I get samples, and what do they cost?

Sampling takes 7 days after sample fees and technical files are confirmed. Sample fees are charged at standard rates — for first-time cooperation the sample fee is waived, and you only cover the courier cost. Every inquiry also receives a proposal with 3D rendering and quotation within 24 hours.

4. Do you support OEM and ODM?

Both. OEM covers your logo, packaging, colors and finishes on our validated platforms. ODM starts from concept — supported by our core strategic partner Bole Design (20 years, 500+ design awards, national industrial design center) — and continues through our own production. See the design service page.

5. Which certifications can your products carry?

Our quality systems are ISO 9001 (quality) and ISO 14001 (environmental), with amfori BSCI social-compliance audit. Products can carry CE, ROHS, FCC, PSE and UL according to model and destination market. Battery products ship with UN38.3 / MSDS logistics documentation. We confirm the exact certificate list per SKU during quotation.

[待确认] 各 SKU 实际持有的证书清单(建议做一张认证矩阵表)。

6. Can I visit or audit the factory?

Yes — customer visits and third-party audits (SGS, TÜV, BSCI, etc.) are welcome at our Shenzhen and Yangon facilities. Reach us through the inquiry form or by email (see footer) to schedule.

7. What are your payment terms?

We accept T/T (30% deposit, 70% balance before shipment) and letters of credit (L/C). Exact terms appear on the proforma invoice for each order.

8. What shipping terms do you offer?

Our default shipping term is FOB Shenzhen. CIF, DDP and other Incoterms can be arranged per order, by sea, air or express; shipping under your own forwarder's arrangements is also welcome.

9. Can you produce with my own mold (private mold)?

Yes. Private-mold development runs through our ODM process: industrial design (with Bole Design if needed), DFM review, mold fabrication and your exclusive ownership or amortization terms, agreed per project.

10. What warranty do you provide?

Products carry a 500-day warranty against manufacturing defects from the date of shipment. Detailed warranty and after-sales terms are stated in the sales contract.

11. How do I get a quotation?

Send product type, estimated quantity, target market and required certifications via our inquiry form or by email (see footer). You receive a proposal with 3D rendering and quotation within 24 hours.

12. Which product categories do you cover?

Body care OEM/ODM: heated eye massagers (air pressure + hot compress + vibration), heated knee wraps, waist and abdominal heat belts, electric heated scarves, rechargeable hand warmers — on graphene FIR heating, air-pressure, vibration and NIR platforms. Lifestyle: solid-wood lamps, audio, wireless charging, aroma diffusers and candles.

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